Customer Experience (CX)

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Casos de Éxito

Digitel transforma su experiencia CX y EX junto a Sybven y Qualtrics XM

Nov, 2025 | Casos de éxito, Qualtrics

Descubre cómo Digitel centralizó la experiencia de clientes (CX) y empleados (EX) con Qualtrics y Sybven, optimizando decisiones en tiempo real.

Grupo Puntacana ofrece un mejor viaje al cliente con Sybven y Qualtrics

Jun, 2025 | Casos de éxito, Qualtrics

Descubre cómo Grupo Puntacana transformó la experiencia de sus clientes junto a Sybven y Qualtrics, logrando reducir el Customer Effort Score en 47% con gestión de datos en tiempo real.

Banesco Banco Múltiple impulsa la banca digital con DANI, su nuevo asistente virtual con IA

Ago, 2022 | Casos de éxito, Kore.ai

Descubre cómo Banesco transformó la banca digital en República Dominicana con DANI, su primer asistente virtual con Inteligencia Artificial. ¡Conoce este caso de éxito!

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